Privacy Policy

Welcome to Our Privacy Policy

Your privacy matters to us. This policy explains in simple words how we handle your personal information. We want you to understand what data we collect, why we need it, and how we keep it safe.

When you use our website or buy Pitch Black Sleep Supplement, you trust us with your information. We take this trust seriously and follow all privacy laws to protect you.

What Information Do We Collect?

We collect different types of information to help us serve you better. Here are the main types of data we gather:

Personal Information You Give Us

When you buy our products or contact us, you might share:

• Your name - So we know who you are
• Email address - To send you order updates and helpful information
• Phone number - In case we need to contact you about your order
• Mailing address - To ship your Pitch Black supplements
• Payment information - To process your order securely

Information We Collect Automatically

When you visit our website, we automatically collect some technical information:

• Your IP address - This helps us know what country you're from
• Browser type - Like Chrome, Safari, or Firefox
• Device information - Whether you're using a phone, tablet, or computer
• Pages you visit - Which parts of our website interest you most
• Time spent on site - How long you stay and read our content

How Do We Use Your Information?

We use your information to provide you with the best possible service. Here's exactly how we use the data we collect:

To Process Your Orders

• Complete your Pitch Black supplement purchases
• Send you order confirmation emails
• Ship products to your address
• Handle returns or refunds if needed
• Contact you if there are any problems with your order

To Communicate With You

• Answer your questions about our products
• Send helpful sleep and health tips
• Notify you about special offers and discounts
• Update you on new product releases
• Ask for your feedback to improve our service

To Improve Our Website

• Make our website easier to use
• Fix technical problems quickly
• Create better content that helps you
• Test new features before launching them
• Keep our site safe from hackers and spam

Do We Share Your Information?

We only share your information when it's necessary to serve you better. We are very careful about who we work with and only choose trusted partners.

Trusted Service Partners

We work with these types of companies to help us serve you:

• Payment processors - Like PayPal and credit card companies to handle payments safely
• Shipping companies - Like FedEx and UPS to deliver your supplements
• Email services - To send you order confirmations and helpful newsletters
• Customer support tools - To answer your questions quickly and effectively
• Website analytics - To understand how to make our site work better

Legal Requirements

Sometimes we might have to share information if:

• The law requires us to do so
• A court orders us to provide information
• We need to protect our business from fraud
• Someone's safety is at risk

Business Changes

If our company is ever sold or merged with another company, your information might be transferred to the new owners. We would tell you about this in advance.

How Do We Protect Your Information?

We use multiple layers of security to keep your data safe. Your privacy and security are very important to us.

Technical Security Measures

• SSL encryption - Your data is scrambled when sent over the internet
• Secure servers - We store your information on protected computer systems
• Regular backups - We make copies of data to prevent loss
• Access controls - Only authorized people can see your information
• Security monitoring - We watch for suspicious activity 24/7

Physical Security

• Our servers are kept in secure data centers with guards
• Only trained IT professionals can access the equipment
• We use cameras and alarms to protect the facilities
• All visitors must be authorized and escorted

Employee Training

• All staff members are trained on privacy protection
• Employees sign agreements to keep your data confidential
• We limit access to information based on job requirements
• Regular training updates ensure everyone follows best practices

Do We Use Cookies?

Yes, we use cookies to make your experience better. Cookies are small files that websites save on your computer. They help us remember your preferences and improve how our site works.

Types of Cookies We Use

• Essential cookies - These make our website work properly. You can't turn these off.
• Performance cookies - These help us see which pages are popular and fix problems.
• Functional cookies - These remember your preferences like language settings.
• Marketing cookies - These help us show you relevant ads and offers.

Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (but some website features might not work)
• Allow only essential cookies
• Delete cookies after each browsing session
• Set cookies to expire after a certain time

Third-Party Cookies

Some cookies come from other companies that help us run our website:

• Google Analytics - Helps us understand how people use our site
• Facebook Pixel - Shows us if our ads are working
• Payment processors - Help complete your purchases safely

What Rights Do You Have?

You have several important rights regarding your personal information. We respect these rights and make it easy for you to exercise them.

Access Your Information

You can ask us to show you what personal information we have about you. We'll provide this information within 30 days of your request.

Correct Your Information

If any of your personal information is wrong or outdated, you can ask us to fix it. This includes your name, address, email, or phone number.

Delete Your Information

You can ask us to delete your personal information. We'll do this unless we need to keep it for legal reasons or to complete your orders.

Stop Marketing Messages

You can unsubscribe from our marketing emails at any time. There's an unsubscribe link at the bottom of every email we send.

Limit How We Use Your Data

You can ask us to stop using your information for certain purposes, like marketing, while still allowing us to fulfill your orders.

Get a Copy of Your Data

You can request a copy of your personal information in a format that you can use with other services.

Children's Privacy

Our website and products are designed for adults only. We do not knowingly collect personal information from children under 18 years old.

Pitch Black Sleep Supplement is a dietary supplement intended for adult use. If you are under 18, please do not use our website or provide us with any personal information.

If we discover that we have collected information from someone under 18, we will delete that information immediately. Parents who believe their child has provided us with personal information should contact us right away.

International Users

Our website serves customers around the world. If you live outside the United States, please understand that your information may be transferred to and stored in the US.

Data Transfers

When you use our website or buy our products, your information might be:

• Stored on servers located in the United States
• Processed by our US-based team members
• Shared with US service providers who help us operate
• Subject to US privacy and data protection laws

Your Consent

By using our website, you agree to have your information transferred to the United States. We take steps to ensure your data receives adequate protection, even when stored or processed outside your home country.

European Users

If you live in the European Union, you have additional rights under GDPR (General Data Protection Regulation). These rights include everything mentioned in the "Your Rights" section above, plus some additional protections.

Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make changes, we'll let you know in several ways.

How We Notify You

• Website notice - We'll post a prominent notice on our homepage
• Email notification - We'll send an email to your registered address
• Updated date - The "Last Updated" date at the top will change
• Summary of changes - We'll explain what's different in simple terms

Types of Changes

We might update this policy to:

• Reflect changes in our business practices
• Comply with new privacy laws
• Add new features or services
• Make the policy clearer and easier to understand
• Address customer feedback and concerns

Your Continued Use

By continuing to use our website after we post changes, you agree to the updated privacy policy. If you don't agree with the changes, you can stop using our services.

Contact Us About Privacy

We're here to help if you have questions about your privacy. Our customer service team is trained to handle privacy concerns quickly and professionally.

What to Include in Your Message

When contacting us about privacy, please include:

• Your full name and email address
• A clear description of your request or concern
• Any relevant order numbers or account information
• Your preferred method of response

Privacy Officer

Our Privacy Officer oversees all privacy-related matters. You can request to speak with the Privacy Officer for complex privacy concerns or complaints that haven't been resolved through regular customer service.